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MEET OUR STAFF

Take a minute to view the departments that make up Gastrointestinal Associates:

Clinical
Exit Staff
Chart Coordination
Billing Department
Transcription
Entrance Staff
Filing
Operators


Clinical Staff

As part of the GIA healthcare team the clinical staff is here to help both the patient and the physician. Their duties include assisting the doctors with procedures and office hours, answering patient questions about medications, procedures and diets as well as maintaining the equipment used for patient care.

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The Exit Staff

Once you have finished with the doctor in the office you will spend a few minutes with one of our exit staff. They will help you to schedule your next appointment or procedure, give you any information needed for the appointment and explain any preparation that you need to do. The exit staff will also collect your co-pay and make sure that your visit is posted in the computer so that it goes out to your insurance company.

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Chart Coordination

It is the job of the chart coordination staff to make sure that your personal chart is prepared for the physician when you come in for an office visit or an outpatient procedure. All of your records are filed in order in the correct section of your chart for easy access by the physician.

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Billing

Although the ultimate responsibility for the bill rests with the patient, our billing staff tries to assist the patient in working together to resolve any problems with insurance issues. The billing staff places charges for visits and procedures into the computer system. Claims are submitted to the insurance companies on a regular basis as are payments received. The billing staff makes every effort to keep current on the changing insurance plans but cannot know the ins and outs of every employer's plan. Each insurance plan has a service department that can help the patient to understand his or her particular plan and responsibilities.

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Transcription

Although much of the typing for our practice is done by an outside source, we have two in-house transcriptionists who coordinate all of the letters sent out by our physicians. Along with typing priority letters and making necessary modifications, the transcriptionists send out forms to all of our new patients confirming their appointments.

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Entrance Staff

The first people that you see when you come to our practice are our entrance staff. They will ask you for your insurance information as well as updating other information about you. They will make a copy of your insurance card. At the time of your visit the entrance staff will ask for your referral.

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Filing

A large practice such as Gastrointestinal Associates, Inc. handles an incredible volume of paper each day. It is the job of the filing team to make sure that every chart is in the proper location which is monitored through a bar code system. Every time a patient calls with a question or request, the chart must be retrieved and attached to the message. Additional results, letters etc. all need to be placed properly inside the chart.

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Operators

The very first person that you speak to at Gastrointestinal Associates, Inc. will probably be one of our seven full time operators. These employees answer all of the incoming phone calls for the practice. After taking information they will either schedule an appointment or take a message for the physician. Working within the protocols of the practice they are often able to guide a patient through the initial phases of becoming part of our practice. The phones are very busy; you will probably have a longer wait on Mondays and Fridays as well as at 9 am each morning.

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